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| KX-NCV200
ACD Report Server / Voice Processing System |
KX-NCV200
FEATURES |
 Panasonic
announces the KX-NCV200, a new "two-in-one"
system that combines an ACD Report Server and the
KX-TVA200 Voice Processing System. Designed for
Panasonic's KX- TDA100/200 and new KX-TDA600 Hybrid IP
PBX systems (see related story), the KX-NCV200 enables
both call center reporting and monitoring. |
| Key Features |
Benefits |
Unique solution in the market that
integrates with TDA Panasonic PBX series (KX-TDA
100, KX-TDA 200, KX-TDA 600) via CSTA interface |
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Multi-Client/ Server architecture built
under Windows OS |
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100% GUI monitoring and reporting
features |
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Export reports in portable formats like
PDF, Word, Excel, HTML, Lotus, CSV, TSV and XML |
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E-mail reports to the desired recipients |
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Designed for 7-days and 24 hours
availability |
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Monitor in real-time the ACD operational
status of the PBX system by analyzing the tree
view window with extensions and call status, and
counters that are displayed on the screen lively |
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Affordable solution and easy to use
interface |
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Increase the organization flexibility and
reduce the operational costs |
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Analyze the call traffic helping IT stuff
identify different trends |
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Identify frequently dialed numbers |
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Assess telephone answer times for
individuals and groups |
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Track incoming calls via caller ID
information |
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Agent monitor by Agent ID |
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KX-NCV200
FEATURES |
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